My Account Thank you for using ixdzone.com. This Refund Policy outlines our guidelines for refunds and cancellations. By using our website and services, you agree to comply with this policy. Please read this policy carefully before making a purchase.
Digital Products:
1.1 Non-Refundable Products: Due to the nature of digital products, all purchases of digital downloads, templates, e-books, or other downloadable resources from ixdzone.com are considered final and non-refundable. The product is deemed delivered once the purchase is completed and cannot be returned or exchanged.
1.2 Exceptional Circumstances: In rare cases, if you believe there has been a technical error or a problem with the product that prevents its proper use, please contact our support team within 7 days of purchase. We will review the issue and, at our sole discretion, may offer a refund or alternative solution.
Services:
2.1 Service Cancellation: If you have subscribed to a service or membership on ixdzone.com, you may cancel your subscription at any time. However, refunds for subscription fees are generally not provided, except in the following circumstances:
a. Technical Issues: If recurring technical issues prevent you from accessing or using the service, please contact our support team. We will assess the situation and, if appropriate, provide a refund for the unused portion of the subscription period.
b. Non-Delivery: If we fail to deliver the agreed-upon services as specified in the subscription agreement, you may be eligible for a refund of the unused portion of the subscription fees.
Refund Process:
3.1 Contact Us: To request a refund or cancellation, please contact our support team through the contact information provided on our website. Clearly state your request and provide any relevant details or supporting documentation.
3.2 Refund Eligibility: Each refund request will be evaluated on a case-by-case basis, taking into consideration the specific circumstances and applicable policies.
3.3 Refund Method: If a refund is approved, it will be issued using the original payment method used for the purchase. Please note that the time required for the refund to reflect in your account may vary depending on your payment provider.
Changes to the Refund Policy:
ixdzone.com reserves the right to modify, amend, or update this Refund Policy at any time without prior notice. Any changes will be posted on our website. It is your responsibility to review this policy periodically for any updates or modifications.
Please note that this Refund Policy applies only to purchases made directly through ixdzone.com. If you have made a purchase through a third-party platform or reseller, their refund policy will apply.
Please contact our support team for assistance if you have any questions or concerns regarding our Refund Policy.